Cancellation and Refund Policy

Effective Date: [Insert Date]

At The Salt Room, we strive to ensure every customer has a positive and rejuvenating experience. However, we understand that there may be occasions where you may need to cancel your appointment or request a refund. Our policy is designed to provide flexibility and fairness to all our customers.

Cancellation Policy

Advance Notice: Cancellations must be made at least 24 hours prior to your scheduled appointment to qualify for a full refund. This allows us to offer the time slot to other clients.
How to Cancel: To cancel your appointment, please contact us via:
Phone: [Insert Phone Number]
Email: [Insert Email Address]
Online: Log in to your account on our website and cancel your appointment through the booking system.

Refund Policy

Full Refund: If you cancel your appointment at least 24 hours in advance, you are entitled to a full refund of the amount paid.
Unsatisfied Customers: If you are unsatisfied with any service provided by The Salt Room, please contact us within 7 days of your appointment. We are committed to customer satisfaction and will process a full refund upon review of your feedback.
No-Show Policy: If you do not show up for your appointment and have not contacted us to cancel or reschedule within the 24-hour window, no refund will be issued.

How Refunds Are Processed

Method of Refund: Refunds will be processed using the same method of payment used for the original transaction. For example, if you paid by credit card, the refund will be credited back to your credit card.
Processing Time: Refunds are typically processed within 5-7 business days. However, depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Special Considerations

Package Purchases: For services purchased as part of a package or membership, the cancellation and refund policy may vary. Please refer to the specific terms associated with your package or membership for more details.
Promotional Offers: Services purchased through promotional offers may have different cancellation and refund terms. Please check the terms of the promotion for specific details.

Contact Us

If you have any questions or need assistance with a cancellation or refund, please contact our customer service team:

Phone: [Insert Phone Number]
Email: [Insert Email Address]
Address: [Insert Physical Address]

We Value Your Feedback At The Salt Room, we continuously strive to improve our services and customer experience. If you have any feedback or suggestions, please do not hesitate to share them with us. Your satisfaction is our priority.

Experience the transformative power of halotherapy at The Salt Room. Embrace a natural and effective way to enhance your health and well-being.